Terms and Conditions

  1. Scope of Application, Provider, Definitions

    1. These General Terms and Conditions (GTC) apply to all purchase contracts concluded via the online shop at www.f-a-o-s.com between you as the customer and the provider.
    2. The provider is: Fuerst Franz-Albrecht zu Oettingen-Spielberg, Schloßstraße 1, 86732 Oettingen i. Bay., Germany, Telephone: +49-9082-9694-49, Fax: +49-9082-9694-51, E-mail: enquiries@f-a-o-s.com.
    3. A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside his or her trade, business or profession (Section 13 BGB – German Civil Code “Buergerliches Gesetzbuch”). An entrepreneur is a natural or legal person or a partnership with legal personality who, when entering into a legal transaction, acts in exercise of his or her trade, business or profession (Section 14 BGB).
    4. These GTC apply to consumers and entrepreneurs who are resident in the EU or have their habitual residence there.

  2. Conclusion of the Contract

    1. The presentation and advertising of items in the online shop does not constitute a binding offer by the provider, but an invitation to submit an offer (invitatio ad offerendum).You can place products in the shopping cart and correct your entries at any time before submitting the order. By clicking the "Buy now" button you submit a binding offer to purchase the goods contained in the shopping cart.
    2. Acceptance takes place, after checking the availability of the ordered goods, by the provider by e-mail ("order #Number confirmed"). Please note that the purchase contract is only concluded when the provider accepts the order in a separate e-mail as an order confirmation. If, for technical reasons, this confirmation e-mail is not sent by the provider, dispatch of the ordered goods shall be deemed acceptance of the offer.
    3. The provider is entitled to refuse to conclude the contract without stating reasons.

  3. Contract Text, Correction Options

    1. After conclusion of the contract, the provider will send you the contract text (consisting of the order, the GTC and the order confirmation) on a durable medium (e-mail or paper printout).
    2. You can correct any input errors before submitting the order using the technical means provided in the ordering process (in particular the "Back" function, editing the fields and the shopping cart).

  4. Delivery, Delivery Area, Availability of Goods

    1. Shipment is made with DHL to the delivery address specified by the customer.
    2. Direct shipment by the manufacturer for

      PUMA knives

      . Knives of the brand PUMA (manufactured byPUMA Messermanufaktur Solingen) are shipped directly from the manufacturer's premises on behalf of
      the provider: PUMA GmbH IP Solingen, An den Eichen 20–22, 42699 Solingen, Germany. This
      drop-shipment arrangement ensures fast delivery directly from the Solingen manufactory and that the
      goods reach the customer in the original condition of the manufactory. The provider remains the
      customer's sole contractual partner; PUMA GmbH IP Solingen acts solely as a vicarious agent
      (Erfüllungsgehilfe) for the purposes of shipment
    3. Deliveries are made within the territory of the European Union. Deliveries to other countries are only made if these can be explicitly selected in the checkout; the available destination countries and the shipping costs incurred for them are displayed in the ordering process.
    4. Delivery times are indicated in the online shop and/or in the ordering process. If no period is indicated there, the delivery time within Germany is 3–5 working days from order confirmation.
    5. If a product ordered by the customer is permanently unavailable, the provider will refrain from declaring acceptance; in this case no contract is concluded. The customer will be informed of this without undue delay; any payments already made will be refunded without undue delay.
    6. If a product is only temporarily unavailable, the provider will inform the customer of this without undue delay in the order confirmation and will communicate the expected delivery date.
    7. The provider is entitled to make partial deliveries insofar as this is reasonable for the customer. Any additional costs arising from partial deliveries shall be borne by the provider.
    8. If delivery cannot be completed due to an incorrect or incomplete delivery address provided by the customer, and the shipment is returned to the provider, the provider reserves the right to retain the incurred shipping costs from any refund.

  5. Retention of Title

    1. The delivered goods remain the property of the provider until payment has been made in full

  6. Sale of Knives - Minimum Age and Legal Notice

    1.  Certain knives offered in the shop are subject to the provisions of the German Weapons Act (Waffengesetz – WaffG). Such items are sold exclusively to persons who have reached the age of 18 years (Section 2 (1) WaffG).
    2.  Irrespective of the specific classification under weapons law, the sale of all knives offered in this shop is restricted to customers aged 18 years and older.
    3. By placing an order, the customer expressly confirms that they have reached the age of 18. A wilfully false declaration entitles the provider to immediately rescind the contract.
    4. The provider reserves the right, in justified individual cases, to request a suitable proof of age or to dispatch the order via a delivery method including age verification on handover (e.g. DHL "Altersnachweis 18+").
    5. The resale, transfer or surrender of the purchased knives to minors is prohibited.
    6. The customer is responsible for compliance with the carrying restrictions under Section 42a WaffG (in particular regarding fixed-blade knives with a blade length exceeding 12 cm and one-hand-operable locking knives) as well as with the knife prohibition zones in force in Germany since October 2024.
    7. International orders. For deliveries outside Germany, the customer is solely responsible for ensuring that the import, possession and use of the ordered knives comply with the applicable laws of the destination country, in particular national weapons, import and customs regulations. The provider does not examine foreign legal provisions and assumes no liability for any seizure, fines, criminal consequences or destruction of goods resulting from a breach of such provisions by the customer. Any costs arising in this context shall be borne exclusively by the customer.

  7. Prices and Shipping Costs

    1. All prices in the online shop are stated in Euro and include the statutory value added tax applicable in each case.
    2. In addition to the stated prices, shipping costs are incurred unless expressly indicated otherwise. The amount of the shipping costs is shown in the ordering process.
    3. For deliveries to customers outside Germany, additional customs duties, taxes and fees may apply, which are to be borne by the customer unless the provider has expressly declared that it will assume these costs.

  8.  Methods of Payment, Due Date, Payment Processing (Shopify Payments/Klarna)

    1. Payment is made via the payment methods offered in the checkout by Shopify Payments, in particular credit card, Klarna payment methods (e.g. Sofort, invoice, instalment purchase – depending on the option available in the checkout) and SEPA direct debit/bank account debit.
    2. Payment processing is carried out via the Shopify Payments service providers or – if Klarna is selected – via Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. In addition, the terms of payment of the respective payment service apply, which are displayed to you in the checkout and which you confirm there.
    3. Unless otherwise indicated, the purchase price is due for payment immediately. If SEPA direct debit is selected, you grant a SEPA direct debit mandate; the advance notice (pre-notification) is given no later than one day before the account is debited.
    4. In the event of default in payment, the statutory provisions apply; in particular, the provider is entitled to claim damages for default (e.g. reminder fees).

  9. Right of Withdrawal for Consumers 

    1. Consumers have a statutory right of withdrawal in accordance with the following information on the right of withdrawal. Information on the right of withdrawal
    2. Right of withdrawalYou have the right to withdraw from this contract within 14 days without giving any reason.The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.To exercise your right of withdrawal, you must inform us (Fuerst Franz-Albrecht zu Oettingen-Spielberg, Schloßstraße 1, 86732 Oettingen i. Bay., Germany, Telephone: +49-9082-9694-49, Fax: +49-9082-9694-51, E-mail: enquiries@f-a-o-s.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form below, but it is not obligatory. You may also electronically complete and submit the sample withdrawal form or any other unequivocal statement on our website https://f-a-o-s.com/; if you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay. You can find the withdrawal function in the footer under "Withdrawal"To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
    3. Effects of withdrawalIf you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. 
    4. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
    5. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
    6. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.  
    7. You will have to bear the direct cost of returning the goods. 

    8. Return address for PUMA knives:

      1. As PUMA knives are shipped directly from the manufactory in Solingen, returns of such items shall be sent directly to: PUMA GmbH IP Solingen – Returns Department, An den Eichen 20–22, 42699 Solingen, Germany
      2.  Please note: The withdrawal itself (the legal declaration of withdrawal) must be addressed to the provider as set out above, not to PUMA GmbH IP Solingen. PUMA GmbH IP Solingen receives the returned goods solely on behalf of the provider for processing.
    9. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 
    10. Exceptions to the right of withdrawal : The right of withdrawal does not apply, as provided by law, to contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, as well as in other cases pursuant to Article 16 of Directive 2011/83/EU as implemented in national law (for Germany see Sections 312g (2), 356 German Civil Code “BGB”).
    11. Sample withdrawal form: (Complete and return this form only if you wish to withdraw from the contract) To: Fuerst Franz-Albrecht zu Oettingen-Spielberg, Schloßstraße 1, 86732 Oettingen i. Bay., Germany, Fax: +49-9082-9694-51, E-mail: enquiries@f-a-o-s.co
      1. Hereby I / we(*) withdraw from the contract concluded by me/us (*) for the purchase fo the following goods (*):
      2. Orderd on (*) / received on (*):
      3. Name of consumer(s):
      4. Address of consumers(s):
      5. Signature of consumer(s) (only if this communication is made on paper):
      6. Date(*) Delete as appropriate.

  10. Transfer of Risk, Transport Damage

    1. In the case of consumers, the provider bears the risk of shipment; if the goods are lost or damaged in transit, the consumer's claim to delivery remains unaffected.
    2. Obvious transport damage should, if possible, be reported immediately to the carrier and notified to the provider without undue delay; failure to make a complaint or notification has no effect on the consumer's statutory claims, but it does facilitate the enforcement of the provider's claims against the carrier.

  11. Statutory Liability for Defects

    1. The statutory warranty rights (liability for material defects) pursuant to Sections 434 et seq. BGB apply. Accordingly, you have statutory rights in respect of defects. The limitation period for claims based on defects in new goods is two years from delivery to the customer.
    2. Any guarantees granted by the manufacturer remain unaffected; their terms and conditions arise from the respective guarantee declarations.

  12. Liability

    1. The provider is liable without limitation for intent and gross negligence, for damages resulting from injury to life, body or health, as well as under the Product Liability Act and for guarantees assumed by the provider.
    2. In the case of simple negligence, the provider is only liable for damages arising from the breach of an essential contractual obligation (cardinal obligation), the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which the customer may regularly rely; in this case, liability is limited in amount to the damage that was foreseeable at the time of conclusion of the contract and that typically occurs.
    3. Otherwise, the provider's liability is excluded. The above limitations of liability also apply in favour of the provider's legal representatives and vicarious agents.

  13. Alternative Dispute Resolution, VSBG Notice

    1. The provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Section 36 of the German Consumer Dispute Resolution Act – Verbraucherstreitbeilegungsgesetz, "VSBG").

  14. Final Provisions

    1. The law of the Federal Republic of Germany shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). In relation to consumers, this choice of law applies only insofar as the protection afforded by mandatory provisions of the law of the state in which the consumer has his or her habitual residence is not withdrawn.
    2. If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the registered office of the provider. Statutory mandatory places of jurisdiction for consumers remain unaffected.
    3. Information on the provider (including the VAT identification number pursuant to Section 27a UStG) as well as current contact details can also be found in the imprint (Impressum) of the online shop. You can address complaints to the addresses stated there.
    4. The contract language is English.